kelo Terms and Conditions

1  Definitions and Scope

1.1 Key Definitions

The terms used in this document are defined below:

• "kelo" or "Platform": The online gaming website operating at the domain kelovip.cam and its related applications.
• "User" or "Member": Any adult who is registered on kelo and using the service.
• "Account": The user's personal profile through which the service is accessed.
• "Balance": The amount of funds deposited in an account and available for gaming.
• "Bonus": An additional reward or credit granted by kelo, subject to specific conditions.
• "Wagering Requirement": The amount that must be wagered before bonus funds can be withdrawn.

1.2 Scope of Application

These terms and conditions apply to all services on the kelo platform, including slot games, live casino, cricket and sports betting, fishing games and all other gaming activities. These terms apply equally to all users accessing from Bangladesh.

You can read our detailed introduction to kelo's services and operations on our About Us page.

2  Eligibility and Registration

2.1 Age and Eligibility Requirements

To register on kelo and use the service, a member must meet the following conditions:

• Be at least 21 years of age (this service is for users aged 21 and above).
• Be eligible to participate in online gaming under the laws of Bangladesh.
• Carry out transactions in your own name using your own funds.
• Confirm that you are of sound mind and are participating in gaming voluntarily.

2.2 Registration Process

Users must provide accurate and complete information when opening an account. Providing false, incomplete or misleading information may result in the account being suspended or closed and the associated balance being forfeited. Each individual may operate only one account on kelo.

2.3 Identity Verification (KYC)

kelo reserves the right to request verification of identity documents, proof of address or financial information at any time. Withdrawal requests may be delayed until verification is complete. Users are required to cooperate with the KYC process.

3  Account Management

3.1 Login Security

Users are fully responsible for keeping their username and password confidential. Sharing a password with any third party is strictly prohibited. If you suspect unauthorised access to your account, you must notify the kelo support team immediately.

3.2 Account Suspension and Closure

kelo reserves the right to suspend or close an account without prior notice for any reason, in particular in cases of fraud, breach of terms or suspicious activity. Users may also close their own account voluntarily, but any outstanding balance must be settled beforehand.

3.3 Inactive Accounts

An account may be marked inactive if there has been no transaction for 12 (twelve) months or more. An inactivity fee may apply to such accounts, as determined by the platform from time to time.

4  Deposits and Withdrawals

4.1 Deposit Methods and Limits

Deposits on kelo are currently accepted via bKash, Nagad, Rocket and bank transfer. The minimum deposit amount is ৳500 (five hundred taka). There is no maximum deposit limit, though the platform may change this policy at any time.

4.2 Withdrawal Methods and Limits

The same methods are available for withdrawals: bKash, Nagad, Rocket and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other scheduled banks). The minimum withdrawal amount is ৳800 (eight hundred taka).

4.3 Deposit Conditions

Only deposits from a payment account registered in the user's own name are accepted. Depositing funds through a third party is prohibited. If such a transaction is detected, the balance may be cancelled and the account may be subject to investigation.

4.4 Crypto and Other Methods

kelo does not currently accept any cryptocurrency payments. kelo will not be responsible for returning funds sent through any method other than those listed above.

5  Bonuses and Promotions

5.1 Welcome Bonus

A 200% bonus is available on the first deposit on kelo, up to a maximum of ৳20,000. A minimum deposit of ৳500 is required to receive this bonus. A wagering requirement of 15 times the bonus amount must be completed before the bonus funds can be withdrawn.

Example: A deposit of ৳1,000 adds a ৳2,000 bonus, giving a total balance of ৳3,000; to withdraw this bonus, ৳2,000 × 15 = ৳30,000 must be wagered.

5.2 Other Promotions

kelo offers various promotions from time to time. Each promotion has its own terms, which are clearly stated on the promotions page. The main promotions include:

• kelo Weekly Deposit Festival: 50% bonus on weekly deposits, up to ৳10,000, with 20x wagering.
• kelo Friday Dhamaka: 75% bonus every Friday and Saturday, up to ৳15,000, with 18x wagering.
• kelo Slot Adventure: 40% bonus on slot games, up to ৳8,000, with 25x wagering.
• kelo Birthday Celebration: Up to ৳2,000 reward in your birthday month, with 10x wagering.
• kelo Refer a Friend: Up to ৳3,000 reward for a successful referral, with 8x wagering.

5.3 General Bonus Terms

• A promotion cannot be claimed more than once from the same account (unless the terms state otherwise).
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirement has been met.
• Multiple bonuses cannot be active at the same time.
• kelo reserves the right to modify or cancel any promotion.
• Bonuses apply only against real-money transactions — no bonus may be treated as free funds.

6  Gaming Rules

6.1 Fair Play Policy

Every game on kelo is operated by an approved software provider and built on Random Number Generator (RNG) technology, which ensures impartial outcomes. If a game session is interrupted due to a technical error, kelo will resolve the matter based on system logs.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and are visible within the game interface. Specific betting limits may apply when playing with a bonus — exceeding those limits may result in the bonus being cancelled.

6.3 Game Cancellation and Refunds

If a round remains incomplete due to a technical issue, the stake for that round is generally refunded. For partially completed games, kelo's decision is final.

7  Prohibited Activities

The following activities are strictly prohibited on kelo and may result in account closure and balance forfeiture:

• Operating multiple accounts or claiming bonuses more than once.
• Registering using another person's identity or providing false information.
• Using automated software, bots or scripts to play games.
• Abusing the bonus system or following zero-risk strategies.
• Money laundering or depositing funds from illegal sources.
• Attempting to compromise the security or integrity of the platform.
• Harassing or defrauding other users.

kelo reserves the right to investigate any suspicious activity and to notify the relevant legal authorities if necessary.

8  Responsible Gaming

kelo believes that gambling is a form of entertainment, not a source of income. The platform actively encourages users to play responsibly. This service is for users aged 21 and above only.

Under kelo's responsible gaming policy, users may set their own deposit limits, session time limits and use self-exclusion options. Anyone who feels that gaming is having a negative impact on their life is urged to contact the support team immediately.

8.1 Self-Exclusion Policy

Users may temporarily close their account for a set period if they wish. This request must be made through kelo support, and reactivation after it takes effect is subject to a specified waiting period.

9  Privacy and Data Protection

kelo follows a separate policy on the collection, storage and use of users' personal data. Reading our privacy policy will tell you how your information is processed, with whom it may be shared and what your data protection rights are.

kelo uses SSL encryption technology to keep all financial and personal data secure. Personal information is not sold to third parties.

10  Intellectual Property

The design, logo, content, software and other elements of the kelo platform are the intellectual property of kelo. Users may not copy, distribute or modify these assets for any commercial purpose. The intellectual property of games on the platform belongs to the respective game developers.

11  Limitation of Liability

kelo makes every effort to maintain the highest standard of service. However, kelo is not liable in the following circumstances:

• If a game session is interrupted due to loss of internet connection.
• If a transaction is delayed due to a fault in a third-party payment system.
• If data is lost due to a problem with the user's own device or network.
• If the service is disrupted by events beyond kelo's control (force majeure), such as natural disasters, government directives or cyber attacks.

kelo's maximum liability in any case shall not exceed the total amount of the transaction concerned.

12  Changes and Termination

12.1 Changes to Terms

kelo reserves the right to change these terms and conditions at any time. A notice will be posted on the platform for significant changes. Continued use of the platform after any changes will be considered as the user's acceptance of the new terms.

12.2 Termination of Service

kelo reserves the right to suspend or discontinue any service or part of a service, temporarily or permanently, as needed. In the event of a service shutdown, reasonable arrangements will be made to return any valid balance.

13  Dispute Resolution

In the event of a dispute or complaint, the user should first contact the kelo support team directly. The support team will provide a written response within 7 (seven) business days.

If the matter is not resolved through support, both parties will attempt to settle it through mediation. If the dispute relates to a technical outcome of a game, the system logs of the relevant game provider will be considered as final evidence.

For answers to general questions, you can visit kelo's FAQ section, where common questions about accounts, payments, and gaming are answered.

14  Contact

For any questions or clarifications regarding these terms and conditions, please contact kelo's support team:

• Live Chat: Available 24/7 on the platform (in Bengali and English).
• Email: [email protected]

The support team is able to assist in both Bengali and English. Any phone number or contact from an unauthorised third party is not an official kelo channel.