kelo — Responsible Gaming with Enjoyment and Safety
Gaming is entertainment — not stress. kelo believes every player should be able to enjoy themselves within their limits. On this page you will find self-control tools, warning signs and ways to get support.
What is Responsible Gaming?
Playing at an online casino or sports betting site is a form of entertainment — but it stays enjoyable only when the player is aware of their budget, time and mental state. At kelo, we want every member to see gaming as a source of fun, never as a source of income or a solution to problems.
Responsible gaming means setting your spending limit in advance, accepting losses when they happen, and taking a break whenever you are not in the right headspace. Our terms and conditions set out the rules of play in detail, and every player should read them.
Remember, there is no guaranteed win in gambling. Every bet is a game of chance. So never bet with savings or money needed for daily expenses. Only play with an amount you can afford to lose without it affecting your life.
Our FAQ section has answers to common questions as well as information on account management and setting limits.
kelo's Commitment
We keep every player's personal information secure and do not allow minors to open an account. This platform is strictly prohibited for anyone under the age of 21. Age is confirmed during account verification, and in any suspicious case the account is temporarily suspended.
- Strict age verification process for minors
- Full freedom to set your own limits
- 24/7 support — in Bengali and English
- Self-exclusion and cooling-off period options
Self-Control Tools
At kelo, every member can set the boundaries of their own play. The tools below will help you game with awareness.
Deposit Limit
Set the amount you can deposit on a daily, weekly or monthly basis. Once a limit is set it takes effect immediately, and you must wait a set period before increasing it.
Loss Limit
Decide in advance the maximum you can lose within a set period of time. Once the limit is reached, the system automatically stops further bets from being placed.
Session Time Limit
Set how many hours you will play each day or week. When the set time is up, the account automatically locks and you are advised to take a rest.
Cooling-Off Period
Keep your account temporarily closed for anywhere from 24 hours to 30 days. During this time you cannot log in and no bets can be placed — it is useful for clearing your head.
Self-Exclusion
If you want to stay away from gaming for a longer period, apply for self-exclusion. Options are available from 6 months up to permanent closure. This can be done from your account or by contacting the support team directly.
Reality Check
During extended play, pop-up messages appear at set intervals — showing how much time has passed and your current balance, to help you make aware decisions.
Recognise the Warning Signs
Gaming problems often grow gradually and can be hard to spot at first. If you notice the following signs in yourself or someone close to you, seek help without delay.
Signs of a possible problem
- Continuing to play repeatedly to try to recover lost money
- Spending more time or money than planned
- Repeatedly failing when trying to cut down or stop playing
- Hiding the amount you play from family or friends
- Taking on debt or borrowing money from others to play
- Feeling restless or low when not playing
- Continuing to play despite harm to work, studies or relationships
If you find two or more of these signs in yourself, do not delay — read our frequently asked questions or contact us directly on live chat for support.
In certain situations the pull toward gaming can grow stronger — such as during stress, family difficulties or financial hardship. Take extra care during these times.
A few simple ways to stay safe
- Set a budget before you play and stick to it
- Never play while drinking or under stress
- Learn to stop when you are ahead — walk away without chasing more
- Spend time with family and friends — do not make gaming your only form of entertainment
- Review your gaming history from time to time
- If you have trouble setting limits, let the kelo support team know
In line with our privacy policy, your personal information and gaming history are kept completely secure — any support you seek remains confidential.
Where to Get Support
kelo Live Chat
At any time of day or night, our support team is ready to respond in Bengali and English. Log in to your account and start a live chat — get immediate help with self-exclusion or setting limits.
Email Support
Contact us by email for any responsible gaming matter: [email protected] — describe your situation in detail and our team will respond as soon as possible.
Family and Loved Ones
Talk to a family member or a trusted friend. Someone close to you can notice changes and be there for you when needed — seek support rather than trying to manage alone.
Professional Counsellors
Speaking with a mental health specialist or addiction counsellor is a sign of courage and awareness. Mental health services are available in Bangladesh — contact your local hospital or clinic.
Support Groups
Join a support group made up of people who have overcome gambling addiction. Learning from each other's experiences and mutual support makes the road to recovery easier.
Seeking help is not a sign of weakness — it is the most courageous step you can take. kelo's support team is available 24 hours a day, seven days a week to speak with you in Bengali. Your identity and the details of your conversation are kept completely confidential.
Assess Yourself
Read the questions below and answer honestly. This is not a diagnostic tool — it is simply an easy way to understand your own situation.
1. In the past month, have you bet more money than you planned?
2. Have you ever found it difficult to cut down on the time or amount you play?
3. Has a family member or someone close to you expressed concern about your gaming?
4. Do you find yourself thinking about placing more bets to win back money you have lost?