kelo's Privacy Policy

1 Introduction and Scope

kelo is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") describes how kelo collects, processes, stores, and protects the personal information of its users.

This policy applies to all kelo services, the website (kelovip.cam), and mobile applications. If you register on, log in to, or use any of our services, you are considered to have accepted this Privacy Policy.

For full details on our terms of service, please read the Terms and Conditions page, which contains all guidelines for using the platform.

2 What Information We Collect

kelo collects different types of information in different situations. The details are described below:

2.1 Registration and Identity Information

When you create an account, we collect the following:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Mobile number
• Email address
• Username and password (stored in encrypted form)

2.2 Financial and Payment Information

Financial information required for deposits and withdrawals is collected. We process transactions via bKash, Nagad, Rocket, and bank transfer. This includes:

• Mobile banking numbers (bKash, Nagad, Rocket)
• Bank account numbers and routing information
• Transaction history and amounts

No full card numbers or CVV are stored on our servers — the payment gateway handles this information directly.

2.3 Technical and Usage Information

When you use our website or app, the following is collected automatically:

• IP address and device identity
• Browser type, version, and operating system
• Session duration and page navigation history
• Cookie and local storage data
• Date and time of access

2.4 Communication Information

When you contact our support team via live chat or email, the content of that conversation and its timestamp are stored. This helps us improve service quality and provide better support in the future.

3 Purpose of Using Your Information

kelo uses collected information only for specific and legitimate purposes. The main reasons we use your data are listed below:

• Creating, verifying, and managing accounts
• Confirming age verification (enforcing the 21+ rule)
• Processing financial transactions including deposits and withdrawals
• Managing bonuses, promotions, and VIP benefits
• Detecting and preventing suspicious activity, fraud, and account violations
• Ensuring platform security and functionality
• Providing 24/7 customer support in Bengali and English
• Meeting legal obligations
• Running analytics to improve user experience

4 Information Sharing and Disclosure

kelo shares your information with others only in limited and specific circumstances. The details are described below:

4.1 Service Provider Partners

We work with certain trusted third parties to operate our platform, such as payment processors (bKash, Nagad, Rocket, banks), technology service providers, and security solution providers. These partners are given only the information needed to perform their specific services.

4.2 Game Providers

Our game providers including Pragmatic Play, PG Soft, JILI, and Evolution may receive certain technical information (such as gaming session data). This information is used to ensure fairness and security in games.

4.3 Disclosure for Legal Requirements

We may be required to disclose information in response to a legal process or a valid directive from an authority. In such cases, we always try to protect user privacy and provide only the information legally required.

5 Data Security Measures

kelo uses industry-standard technology and methods to protect your information. Our security infrastructure includes:

• SSL Encryption: All data exchanged between your browser and our servers is protected using SSL technology.
• Password Hashing: Your password is never stored directly; it is processed using strong cryptographic algorithms.
• Access Controls: Members of our internal team can only access the information necessary for their assigned role.
• Regular Security Reviews: Our systems undergo regular security audits.
• Data Backups: Information is stored and backed up on secure servers.

Even though we apply the highest level of technical protection, your own caution also matters. Never share your account password with anyone, and always log out after using the site.

6 Cookies and Tracking Technologies

kelo uses cookies and similar technologies on its website. Cookies are small data files stored on your device that help improve the user experience.

6.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality. The platform cannot work properly without them.
• Functional Cookies: Remember your preferences (language, theme, etc.) so you do not have to set them again each time.
• Analytics Cookies: Collect anonymous data to understand which parts of the website are used most.

6.2 Cookie Controls

You can accept or reject cookies from your browser settings. However, disabling essential cookies may prevent some services from working correctly.

7 Data Retention Period

kelo does not store your information indefinitely. Different retention policies apply to different types of information:

• Account Information: Retained while the account is active and for the legally required period after closure.
• Financial Transaction Records: Retained for the period required by financial regulations.
• Communication History: Retained for a limited period for support purposes.
• Technical Logs: Generally deleted automatically after a set period.

When you request account closure, we delete your information as soon as possible, though some information may need to be retained for a certain period due to legal obligations.

8 User Rights

As a kelo user, you have several rights over your own information. These rights are outlined below:

8.1 Right to Access

You may request at any time to know what information kelo holds about you. Contact our support team and we will provide you with a copy of your data.

8.2 Right to Correction

If your account contains incorrect or incomplete information, you can request a correction. This request can be made through the support team.

8.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, we may be obligated to retain some information for legal reasons.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will take appropriate action in such cases.

9 Responsible Gaming and Data

kelo takes responsible gaming seriously. Information related to users' gaming behaviour is handled with special care in this regard.

By analysing your gaming history, bet amounts, and session data, we can identify potentially problematic behaviour and offer assistance when needed. Visit the Responsible Gaming page for full details on all our protective measures, including ways to keep yourself safe.

You can set account limits, take self-exclusion breaks, and use other protective tools. When you use these tools, the relevant information is stored to ensure your chosen limits remain in effect.

10 Protection of Minors

kelo strictly enforces a 21+ age policy. Creating an account for anyone under the age of 21 is strictly prohibited, and we do not knowingly collect any information from minors.

Age is verified at registration, and additional verification is carried out in suspicious cases. If we become aware that a minor is using our platform, their account will be closed immediately and the associated information will be deleted.

11 Policy Changes and Updates

kelo may change or update this Privacy Policy from time to time. For any significant changes, we will notify users in the following ways:

• Displaying a notice or banner on the website
• Sending a message to the registered email address
• Informing users of the policy change at login

Continuing to use the platform after a change is made means you are considered to have agreed to the updated policy. We therefore ask that you read this policy carefully whenever changes are made.

12 Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us. kelo's support team is available 24 hours a day, 7 days a week.

• Live Chat: Contact us directly via the chat icon on the website (support available in Bengali and English)
• Email: [email protected]

We generally process all data-related requests as quickly as possible. For common questions, check our FAQ section, where many frequently asked questions are answered in detail.